What Should You Do When the Game Freezes?

If your game freezes, please follow these steps:

• Capture Evidence:
  Take a screenshot or record a video of the frozen screen. This helps us understand the situation better.

• Locate Your Player ID:
  Go to the “Settings” page in the game and note your Player ID. You can access this page by clicking on the 3 lines menu icon located in the upper right side of your screen, You can also take a screenshot of this page for reference.

• Prepare Additional Information:
  To assist us further, include the following details in your support query:

   

  • Your device operating system (Android or iOS).
  • Version of the operating system (e.g., Android 12, iOS 16.5).
  • Phone model (e.g., Samsung Galaxy S22, iPhone 14).
  • Amount of coins lost due to the freeze.

   

• Submit Your Report:
  Visit our Support Query Form to upload the screenshot(s), video, and all relevant details.

How Will We Compensate You?

Once we receive your report with the required details, our team will review it promptly. If the freeze is verified, we will compensate your account with the lost coins.

We value your support and understanding as we continue to improve SkeeBoost for everyone. Thank you for being a part of our community!

If you have any further questions or concerns, feel free to contact us at any time.

SkeeBoost Support Team